Hospitality and Customer Service (Level 2) (Micro-credential)

This Level 2 micro-credential has open academic entry however, learners must comply with the below funding conditions:
* Age 16 years or above at the time of commencing study.
* NZ Citizen, permanent resident.

English Proficiency
For domestic learners who do not have English as their first language, the level of English language skills required is equivalent to an International English Language Testing System (IELTS) score of 5.0 in General Training Reading and General Training Writing.

This is to ensure all requirements detailed above in relation to unit standards can be communicated to, and comprehended by, students. Although this is not a requirement of enrolment, it is highly advised for learner success.

What can I expect out of this qualification?

The aim of this micro-credential is to equip learners with the skills and knowledge required for entry-level roles in hospitality, retail, and travel and tourism environments. Learners will develop core competencies in communication, customer service, and sales, while gaining essential knowledge of safe work practices and food safety requirements.

This micro-credential is designed for secondary school students (Gateway programmes), unemployed individuals, youth/rangatahi (16-19 years), career changers, those seeking to re-enter the workforce, and people with disabilities preparing to enter employment. It also supports progression for learners who have completed an introductory service sector skills programme or Micro-Credential and are seeking to specialise further in customer-facing roles.

Main Campus Office

Phone: (021) 529669
Fax: (06) 356 2737
Email: poppy@its.ac.nz
Web: http://its.ac.nz